Refund policy

90-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 90-day return
policy for most products. Please read the following guidelines and instructions to ensure a smooth return process:

Eligibility:
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
Some products may have specific return restrictions due to hygiene, safety, or other reasons. Please check the product
description or contact our customer support for more information.

Initiating a Return:
To initiate a return, please contact our customer support within 90 days of your purchase. Provide your order details and
reason for the return. Call 800.248.6130 or email jwatkins@marinedetailsupply.com
Our customer support team will guide you through the return process, provide you with a return authorization number, and
instruct you on how to return the item.

Return Shipping:
The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process:
Once we receive the returned item and verify its condition, we will process the refund.
The refund will be issued to the original payment method used during the purchase.
Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
Any Tools or equipment are required to a 10% restocking fee

Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
Personalized or custom-made products.
Downloadable software or digital content.
Gift cards or vouchers.

Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new
order for the desired item.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support immediately.
We will arrange for the return shipping and provide you with a replacement or issue a refund, depending on your preference.
Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy before
making a purchase.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer support. We are here
to help you